We spent a family weekend in a suite at the Four Seasons Las Vegas, but was it worth the money?
The Four Seasons Las Vegas is a family-friendly hotel and one of the few Las Vegas hotels that’s non-smoking throughout. Unusually for Las Vegas, it’s also a non-gaming hotel.
The hotel’s location at the south end of the Strip means you have easy access to all the glitz and excitement of Vegas, but inside the hotel there’s a restful and relaxing vibe.
Read on to discover whether you should stay at the Four Seasons Las Vegas.
Arriving at the Four Seasons Las Vegas Hotel
The Four Seasons Hotel Las Vegas is essentially a hotel in a hotel, taking up the 35th-39th floors of Mandalay Bay Hotel.
The Four Seasons Hotel has its own entrance inside the lobby area of the Mandalay Bay Hotel. So, when you go to the private elevators for the Four Seasons Hotel, your only options are floors 35 through 39.
When you arrive at the Four Seasons Las Vegas for the first time, the hotel’s own lobby sets the tone for the rest of your stay. Polished marble floors and neutral tones of gray, gold, and beige reflect the dramatic natural beauty of the Mojave desert beyond the Las Vegas Strip.
A Suite at the Four Seasons Las Vegas
We stayed in a one-bedroom Presidential Suite at the Four Seasons Las Vegas, which is part of the hotel’s Specialty Suite collection. It’s a generous 2,225 square feet, designed for four adults or two adults and two children, and has panoramic views of the Strip and the Mojave desert beyond.
The decor here is very neutral, in tones of cream, gray, and beige with accents of gold. It was designed to emulate the colors of the desert at sunrise, which you can watch through the suite’s wraparound, floor-to-ceiling windows.
The neutral decor continues into the bedroom, which has a king bed with down duvet and pillows, and a generous chaise longue. The main bathroom leads off the bedroom and is decorated throughout with marble floors and walls. It has a deep soaking tub, a separate enclosed shower, and double sinks and there’s a separate toilet room attached to the bedroom.
The suite’s separate living area has two sofas that pull out into full-sized beds. This arrangement worked really well for us because it meant the kids had their own sleeping area but didn’t have to share a bed. The living area also has a mini bar, a large desk, and a second smaller seating area with four chairs around a coffee table.
The dining area has a table seating 8-10 people and there’s a small kitchen/pantry area with a small sink, tea kettle, Keurig coffee maker, and full-sized fridge/freezer. The kitchen was pretty well-appointed, but a microwave would have been a useful addition.
Finally, there’s a guest powder room and plenty of storage space in a large closet in the suite’s entry foyer. The closet contained two large freezer bags; I’m not entirely sure why they were there, but they could have been useful for taking cold drinks down to the pool.
Overall, I thought the suite was a great size, and the facilities were excellent for our family. Having separate sofa beds for the kids meant we avoided the problems you can get when kids have to share a bed.
We did have one major problem with the room, but I’ll talk about that later!
Food at the Four Seasons Hotel Las Vegas
The Four Seasons Las Vegas has a fantastic location on the Strip, so you can choose from a massive array of dining options within easy reach. If you prefer to eat at the hotel, the Veranda onsite restaurant serves Mediterranean-inspired cuisine in elegant surroundings flooded with natural light through the floor-to-ceiling windows. You can also choose to dine outside on the poolside terrace.
The Press cocktail bar has a livelier atmosphere, more like an elevated sports bar/grill. It has a small evening menu offering small bites and sharing plates like mezze, frito misto, and blinis with caviar. Light meals and cocktails are available at the hotel’s pool bar, and if you’re not in the mood to go out at all, room service is available.
On our first morning at the Four Seasons Las Vegas, I took the kids down to the Veranda restaurant for breakfast. There was a good menu with regular American breakfast fare, and the portion sizes were generous, so we ended up taking some food back to the suite with us.
The food and service were good, but the prices at the restaurant were astronomically expensive. For two kids’ breakfasts, one adult breakfast, two juices, and a latte, our bill came to $150 including tip. By comparison, we could have four meals from a nearby diner delivered through Doordash for about $50. I’m not sure the service was worth an additional $100.
Putting aside my concerns, we returned to the same restaurant on Sunday for their weekend Buffet Brunch, which featured some interesting brunch options.
Along with the regular bacon, sausage, and scrambled eggs, you could get fresh fruits, a salad or avocado toast if you wanted something light and healthy. There was a seafood bar with shrimp and ready-cracked crab, an omelet station, chicken and waffles, and some Asian dishes.
At the other end of the scale, they had a make-your-own doughnut station with bowls full of all sorts of toppings to customize these cute little doughnuts. I thought that was a fabulous idea!
The food this time was fine, but I didn’t find the experience lived up to what you’d expect at a Las Vegas hotel. LV is known for its buffets, but the service here was a little confusing. We weren’t sure who our waiter was, so we tried placing an order with one person, and then someone else came over to ask if we were ready to place our order. It just wasn’t a ‘luxury hotel’ service.
It was also difficult to find any information about gluten-free options for my husband, which I thought was pretty concerning. He eventually managed to find out that they had gluten-free pancakes and French toast, but it took some detective work. I just feel that kind of information should be easier for gluten-free guests to find.
Overall, the food at the Four Seasons Las Vegas was fine, but the service let it down.
Facilities at the Four Seasons Las Vegas Hotel
The Four Seasons Las Vegas has most of the facilities you’d expect from a luxury hotel in a large city like Las Vegas. This includes a fitness center, an award-winning spa, plus babysitting and pet-sitting services.
Four Seasons hotel guests can access the hotel’s own private pool facilities, open seasonally, and the larger shared pool complex at the adjacent Mandalay Bay Resort. That complex has three swimming pools, a Lazy River, and a real sand beach.
On the Monday of Memorial Day weekend, we rented one of the eight luxury cabanas at the Four Seasons’ own pool. While this pool is smaller and simpler than the facilities at Mandalay Bay, the experience was significantly nicer.
The pool area at the Four Seasons Las Vegas is very popular with families – in fact, I’d say this is one of the best family-friendly hotels in Las Vegas. So my kids ended up making friends and playing with lots of other kids in the pool, which they really enjoyed.
Inside our cabana, there was a small table, a sofa and small chair, and a console table with a safe for storing valuables. There was also a TV, a mini fridge stocked with sodas and a fruit plate, which were included in the hire charge, two lounge chairs for sunbathing, and plenty of towels.
We ordered food at the cabana, and it was excellent. My kids had burgers, which they really enjoyed, and I had a Poke bowl of sushi rice topped with tuna, cucumber salad, avocado, and edamame beans. It was all really fresh and tasty, and just what we wanted for a day by the pool.
The hotel staff kept us supplied with pitchers of iced water and other drinks. We also ordered a bottle of Veuve Cliquot, which cost $150, around double the retail value. That’s pretty reasonable compared to many hotels, which tend to charge four times the price in stores.
However, the pool was much busier than I’d expect at a high-end property. It didn’t seem like the sort of place where you could leave your book and sunglasses to reserve a good spot, which felt disappointing at a luxury hotel. I also thought the space around the pool was pretty cramped, with furniture tightly packed in, and we often had to walk out of our way to avoid disturbing other guests.
I’m not sure if it’s because we visited on Memorial Day weekend, but on Sunday, almost all the chairs had been taken by 10 a.m. The only ones left were set away from the pool, where there wasn’t really any ambiance. So we ended up missing out on the pool and doing something else that day.
If you want to rent a cabana at the Four Seasons Las Vegas, I’d recommend booking well in advance and checking the pricing. The price I was quoted seemed to vary a lot depending on the day. Again, I’m unsure if that was because we visited on a popular weekend or if it varies every weekend.
Overall, the cabana was higher quality and the service was more professional compared to the cabana we hired at the Mandalay Bay pools complex. We had a good experience, and it was great to have somewhere to relax in private, away from the pool.
Disappointing Service at the Four Seasons Las Vegas
Although this Four Seasons property looks stunning and has excellent facilities, I found that the standard of service let it down.
For instance, my husband forgot to pack swimming trunks, so we asked the concierge to arrange for some to be purchased and sent to our suite to be ready when we arrived. They kept giving us details of local stores or courier services when I’d usually expect a hotel of this standard to go the extra step and arrange the purchase. We eventually got it sorted, but the process was harder and took longer than it should have.
We had another problem when I found a giant black insect crawling over my kids’ clothes in our suite. I don’t really get scared by bugs but I know my kids would be grossed out by it, so I decided to flush it down the toilet. It’s not like I could put it out the window on the 38th floor!
Then, in the middle of the night, I got up to use the bathroom, and another big, black insect was sitting right in the middle of the floor. Now, if I find two of the same insects in my room, that tells me there are more insects around; I just haven’t found them yet. And that made it very hard to get back to sleep, knowing more insects might be crawling over our room!
That was the point when I decided this had gone far enough, and I needed to let the hotel know. However, their response wasn’t really what I’d expect at a high-end hotel.
First of all, a lot of the service is handled through the Four Seasons app, which doesn’t always work as well as it should. My complaint went into a central text messaging system, so it got passed around from person to person rather than being dealt with by a single point of contact.
Secondly, when they did eventually get back to me with a resolution, their first response was to remove the resort fee from the room. That’s $50 per night on a room that cost $2500 per night, which hardly seemed like a reasonable response.
I texted back and said that while I appreciated the gesture, it didn’t seem like they were taking my complaint seriously. At that point, the assistant manager said that they’d waive the charge for our brunch buffet, which was probably about another $200 for the four of us. It still didn’t seem like appropriate recompense but I realized that was probably the best we were going to be offered.
The service at the Four Seasons Las Vegas generally wasn’t as good as I’d expect at a high-end hotel, which was really disappointing.
Should you stay at the Four Seasons Las Vegas?
There’s a lot to like about the Four Seasons Las Vegas. It looks beautiful, the food and facilities are good, and the suite we stayed in was a great size for a family stay. You can take advantage of the Mandalay Bay Hotel facilities, and the cabana hire made our day by the pool more relaxing.
However, the service at this hotel didn’t meet my expectations for a hotel charging luxury prices, and having insects crawling all over my clothes and room really put me off a return visit.
So, although it was generally a good stay, I can’t honestly recommend visiting this hotel.
Another hotel in Las Vegas that I can highly recommend and stayed at several times now is the Waldorf Astoria. Check out my detailed review!
